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Client Services Associate

A Client Services Associate at Bold Insight will be responsible for supporting our teams while they are conducting research in our new facilities in Downers Grove (IL) and Chicago (IL).
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A Client Services Associate at Bold Insight will be responsible for supporting our teams while they are conducting research in our new facilities in Downers Grove (IL) and Chicago (IL). While researchers moderate sessions and conduct fieldwork, you will ensure that our research labs run smoothly, the facilities are well-supplied and clean, and participants and clients are made to feel at home with Bold Insight’s amenities.The Client Services Associate will manage communication via phone and email with participants including sending reminders, managing paperwork, providing directions to and within facilities, ensuring proper check-in/check-out, and compensating study participants.

You will also support client communication to ensure all needs are met and expectations are exceeded while they are visiting our facilities. You may also coordinate travel accommodations to/from the facility if necessary, providing local recommendations for amenities (food, entertainment, etc.), and be proactive about client needs, preferences, supplies, and requests.

A successful Client Services Associate will stay in constant communication with project leads to ensure research sessions are conducted smoothly, manage research facilities inventory (stocking refreshments, food, office supplies, etc), and resupply wherever necessary, tidying up common areas, ensuring study rooms are properly equipped prior to project team’s arrival, manage catering orders, as well as, secure packages shipped to the facility for studies to ensure they are safely handed off to the appropriate personnel.

This is a contract position with shift hours, approximately 30 hours per week.


Qualified candidates will be competent in the following areas:

  • Excellent customer service, oral, and written communication skills
  • Strong detail-oriented organizational skills with good time management
  • Be able to think on the fly to come up with creative solutions
  • Competency in Office 365 and Google product suite a plus
  • Ability to multi-task
  • Positive attitude
  • Strong sense of hospitality
  • Flexible availability Monday-Friday

Experience & Requirements

  • High school diploma required
  • Customer Service (1-2 years’ experience)
  • Experience working in UX or market research industry a plus
  • Must have valid driver’s license and vehicle

Compensation, benefits, and perks

  • Salary: $25 per hour
  • Monthly telecom reimbursement
  • Choice of medical insurance programs (PPO, HSA & HMO)
  • Dental and vision insurance plans
  • Short- and long-term disability, life, AD&D
  • [NOTE! Beginning Jan 1, 2023, we will offer 100% employer-paid health insurance (dental and vision included) for full-time employees, 50% employer-paid for spouse/dependents]
  • Pet insurance
  • Industry-leading parental leave policy
  • 401K matching
  • Monthly bonus plan
  • Loyalty bonuses, including an every 5-year travel perk — take a vacation on us!
  • Philanthropy hours
  • Conference attendance & professional development
  • Holiday office closure, generous PTO, paid holidays, personal, and sick time
  • Potential for employee ownership

All of our team members, both contract and full-time, enjoy many perks, including:

  • Employer-subsidized travel perks
  • Diversity, equity, and inclusion best practices incorporated into all organizational workstreams

Working in our corporate office? We have a lot of fun in our casual, laid-back offices! Whether you’re primarily on-site or occasionally stopping by, you’ll enjoy even more benefits, including:

  • Free fitness center membership at our corporate office
  • Relaxed dress code
  • Generous work-from-home policy
  • Power-adjustable standing desks
  • Free snacks and drinks
  • Office dogs
  • Happy hours and in-person team events
  • Espresso machines, need we say more?
This is an on-site contract position. Approximately 30 hours per week.

Diverse projects

We work in virtually every industry across hundreds of products.

Professional growth

With a mentorship-model training program, we support your short and long-term career goals.

Collaborative team

Incredibly collaborative and supportive team and fun and casual work environment.

Friendtor program

A friendly face to help you through virtual onboarding and beyond!

Think you’re a good fit?

Apply now

All visitors are required to wear a mask while in labs. Due to vaccine requirements by some of our clients and vendors, employees and contractors must provide vaccination status to human resources.

Note: In the future, we hope to welcome candidates who require a VISA to work in the US, however, at this time we are targeting US citizens to fill available positions.