Experienced UX Researchers

A UX Researcher at Bold Insight looks forward to learning from and contributing to insightful and creative teams. You will work side-by-side with your peers and client stakeholders to plan, manage, and execute research that will inform the design of exceptional user experiences. We conduct exploratory research to better understand use-related needs and inform the design of our clients’ products.

We work with a wide variety of products, and across most industries. As a UX Researcher at Bold Insight, you might conduct research with luxury vehicle owners to inform the design of next generation in-vehicle tech one week and find yourself researching the online banking behavior of millennials to inform the redesign of a mobile app the next week. The products and interfaces we work with are varied, and we find that variation keeps us on our toes and learning!

Our UX researchers are a part of all aspects of a research engagement:

• Help scope projects and recommend appropriate methods to achieve client objectives
• Moderate in-person or remote sessions
• Take notes and capture trends while observing sessions
• Collaborate with client stakeholders as you whiteboard research insights to build the foundation of design insights
• Analyze the research data to produce a deliverable that includes actionable recommendations for the direction or design of a product that impacts millions of users.
• Basically, you help plan, manage, and execute research that matters, surrounded by a team that supports you!

We provide ongoing, robust, certified training that fosters an environment of professional growth. This training starts from week 1! You hit the ground running with exposure to client work to understand our processes and approach with constant support from your colleagues! We are passionate about our collaborative and team-centered culture.

We know you will love working with us because WE love working with us! Based on employee input, our workplace culture was recognized externally by Inc. Magazine in 2020 and Crain’s Chicago Business in 2020, 2021, and 2022!

Skills

Previous experience as a UX researcher is required, experience in UX research consulting preferred, as is the ability to translate data and observations into a compelling story that includes recommendations for design.

Qualified candidates will be competent in some or all of the following areas, or will be committed to developing competence depending on experience level:

• Behavioral research design
• User-centered design principles
• Defining appropriate inclusion / exclusion criteria
• Converting inclusion / exclusion criteria into effective recruitment screeners
• Managing external recruiters
• Defining research lab requirements
• Managing external research facilities
• Designing and fielding surveys
• Moderating research sessions
• Capturing data during research sessions
• Analyzing qualitative & quantitative data
• Summarizing research findings in meaningful, impactful deliverables (e.g. research reports). Office Suite proficiency a must.
• Communicating research findings to project team clearly

We are a hybrid workplace. This is a full-time position flexibly based out of our Downers Grove or Chicago Loop location. Our ideal candidate lives in or is willing to relocate to the Chicagoland area.

Our research takes us all over the country, and sometimes all over the world! Therefore, you must be willing to travel, up to 40%, to conduct in-person research.

This position requires the team member to hold a valid driver’s license. Driving may be required for in-person research. This requirement allows our resourcing team to remain flexible when assigning team members to projects.

Experience

Master’s Degree in behavioral research or comparable experience as a user experience researcher, human factors practitioner, industrial engineer, cognitive engineer, information architect, or something similar is preferred.

UX Researcher (2+ years)

Currently we have both full-time employee and short-term contracts available! Many times, if contractors and our team decide there is a mutual fit, this becomes a full-time offer, so we are always open to that possibility!

Salary:

$56,000-104,000*

*Bold Insight has a very flat organizational structure. This is purposeful and fosters a non-competitive, supportive environment. With only three levels (Researcher, Senior Researcher, Director/Partner), the salary ranges are wide and based on education, years of related experience, and geographical location. Salary treatments and promotions are handled on an individual basis and timeline. Our goal is to ensure your professional growth and development are designed around you and evolve as your career goals evolve.

Benefits and perks